Eliminate the Inbound Email Reading Bottleneck

• Classify message content so that messages get forwarded to the correct process or person.
• Identify messages that are high priority or require special handling.
• Extract customer and transaction identifiers and references needed by message handling systems.
• Transform extracted data into standard formats to satisfy data validation rules in the receiving system.

Dramatically reduce the time and cost of handling free-formatted messages

• Eliminate the re-keying of data and information.
• Enable downstream message handling systems to automate database lookup, case creation, and other message handling tasks.
• Improve organizational efficiency and responsiveness.

Scan Outbound Email Content

• Scan outbound message content for key words, phrases,and numeric patterns.
• Flag inappropriate or non-compliant content.
• Identify and block outbound spam generated by viruses and malware.

Protect your corporate reputation and information

• Enforce corporate compliance policies.
• Ensure that regulatory requirements are satisfied.
• Prevent loss of proprietary and/or confidential information.

Mine Data from Customer Comment Fields, Chat Sessions, and Email

• Scan the web for comments about your company and its offerings.
• Search for words and phrases of particular importance or relevance to your organization.
• Analyze word and phrase frequency.

Identify trends and gather valuable intelligence from customer feedback and the web

• Become rapidly aware of emerging customer concerns and trends.
• Identify customer situations that require special or immediate attention.
• Find out how your customers feel about your offerings versus those of your competitors.

Extract and Cleanse Data Embedded in
Free-formatted Text Fields

• Identify and extract data embedded in text.
• Transform extracted data into a consistent format.
• Normalize spelling variations.
  

Transform text into structured data

• Improve database accuracy, consistency, and completeness.
• Enable downstream systems to act on data that would otherwise be inaccessible.